Checks that command elegance - timeless style with a modern touch.

Welcome to FILOZERO – where quality meets convenience. We’re committed to ensuring your order reaches you quickly, safely, and without any shipping charges. This Shipping Policy explains how and when your order will be delivered.

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🚚 Shipping & Delivery Timeline
• Processing Time:
All orders placed on www.filozero.com are processed within 24 to 48 hours (excluding Sundays and public holidays). Once your order is processed, you will receive a confirmation email with tracking information.
• Standard Delivery:
Our standard shipping timeline is 4 to 5 business days after dispatch, depending on your location.
• Delivery Days:
Deliveries are made from Monday to Saturday, excluding national holidays.

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💸 Shipping Charges
• Free Shipping on All Orders:
At FILOZERO, we believe in transparency. We offer free standard shipping across India with no minimum order value and no hidden fees.

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🌍 Shipping Coverage
• We currently ship to all serviceable pin codes in India.
• If your address is in a remote or non-serviceable area, our team will get in touch with you for an alternative solution or a full refund.

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📍 Order Tracking
• Once your order is shipped, you will receive a tracking number via email and/or SMS.
• You can track your order directly via the courier’s website or through the tracking link provided in your confirmation message.

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⏱ Potential Delays

While we work with reliable logistics partners to ensure prompt delivery, certain situations may lead to delays, such as:
• Public holidays or national events
• Weather disruptions
• Courier delays or strikes
• Remote area delivery issues
• Natural calamities or government restrictions

In such cases, we appreciate your patience and assure you that we will keep you informed every step of the way.

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📦 Packaging and Safety
We take great care in packaging all items to prevent damage during transit. Fragile and premium items are specially packed with additional protection to ensure they arrive in perfect condition.

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🧾 Order Issues & Support
If you:
• Haven’t received your order within the expected time
• Received a damaged product
• Need assistance with tracking or delivery

Please reach out to our support team. We’re here to help!
• 📧 Email: support@filozero.com
• 🌐 Website: www.filozero.com
• 📦 Support Hours: Monday – Saturday | 10:00 AM – 7:00 PM

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at filozero.official@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at filozero.official@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at filozero.official@gmail.com.