Shipping policy
Welcome to FILOZERO – where quality meets convenience. We’re committed to ensuring your order reaches you quickly, safely and without any shipping charges. This Shipping Policy explains how and when your order will be delivered.
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🚚 Shipping & Delivery Timeline
• Processing Time:
All orders placed on www.filozero.com are processed within 24 to 48 hours (excluding Sundays and public holidays). Once your order is processed, you will receive a confirmation email with tracking information.
• Standard Delivery:
Our standard shipping timeline is 4 to 5 business days after dispatch, depending on your location.
• Delivery Days:
Deliveries are made from Monday to Saturday, excluding national holidays.
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💸 Shipping Charges
• Free Shipping on All Orders:
At FILOZERO, we believe in transparency. We offer free standard shipping across India with no minimum order value and no hidden fees.
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🌍 Shipping Coverage
• We currently ship to all serviceable pin codes in India.
• If your address is in a remote or non-serviceable area, our team will get in touch with you for an alternative solution or a full refund.
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📍 Order Tracking
• Once your order is shipped, you will receive a tracking number via email and/or SMS.
• You can track your order directly via the courier’s website or through the tracking link provided in your confirmation message.
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⏱ Potential Delays
While we work with reliable logistics partners to ensure prompt delivery, certain situations may lead to delays, such as:
• Public holidays or national events
• Weather disruptions
• Courier delays or strikes
• Remote area delivery issues
• Natural calamities or government restrictions
In such cases, we appreciate your patience and assure you that we will keep you informed every step of the way.
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📦 Packaging and Safety
We take great care in packaging all items to prevent damage during transit. Fragile and premium items are specially packed with additional protection to ensure they arrive in perfect condition.
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🧾 Order Issues & Support
If you:
• Haven’t received your order within the expected time
• Received a damaged product
• Need assistance with tracking or delivery
Please reach out to our support team. We’re here to help!
• 📧 Email: support@filozero.com
• 📞 Call: +91 92745 93645
• 🌐 Website: www.filozero.com
• 📦 Support Hours: Monday – Saturday | 10:00 AM – 7:00 PM